E-Cigarette KnowledgeBase and FAQ for Electronic Cigarettes - E-Cig Ordering and Shipment Information http://www.prosmokestore.com/kb/category/11 en-us KnowlageBase RSS Generator Do you auto-charge customers on their credit card each month or so, for auto shipments of refills, e-cig subscriptions or other e-cigarette and electronic cigarette products? http://www.prosmokestore.com/kb/article/AA-00363 Unlike many competitors, ProSmoke is up front about all costs and never hides any subscriptions or future purchase requirements from the customer.  You only order when YOU are ready.  ProSmoke will never sign you up for any type of purchase subscription or have similar hidden costs. …]]> Sun, 28 Apr 2013 17:37:14 +0000 http://www.prosmokestore.com/kb/article/AA-00363 Do you have a rewards, points, or VIP prorgram available for good customers and frequent purchasers of your e-cigarette products? http://www.prosmokestore.com/kb/article/AA-00361 We have one of the best e-cigarette rewards available in the industry!  Its simple, easy, and brought to you by ProSmoke Electronic Cigarettes.

               &]]> Wed, 10 Apr 2013 04:30:54 +0000 http://www.prosmokestore.com/kb/article/AA-00361 Do you accept Prepaid Visa, Prepaid Mastercard or any prepaid credit cards? http://www.prosmokestore.com/kb/article/AA-00354 We do accept many prepaid credit cards.  Many times you are required to call the toll free number on the back of the credit card in order to obtain a CVV code for purchase.  This is similar to the security code on a normal credit card.

This can be used to complete the purchase online…]]> Sun, 03 Feb 2013 20:33:44 +0000 http://www.prosmokestore.com/kb/article/AA-00354 When do I need to order to receive my purchase by Christmas? http://www.prosmokestore.com/kb/article/AA-00340
USPS Priority by December 20th

USPS Express by 22nd at 10am

We are not responsible for USPS delays and only use the standard estimated shipping times as quoted by USPS.

]]> Thu, 13 Dec 2012 06:11:03 +0000 http://www.prosmokestore.com/kb/article/AA-00340 If I buy something as a gift or present for the holidays or Christmas, what is your return policy? http://www.prosmokestore.com/kb/article/AA-00338 A gift... more time to make up your mind!

To help you with your Holiday or Christmas shopping and e-cigarette products bought as a holiday gift, we have an extended warranty policy.  This gives gift recipients plenty of time to return unwanted presents or return the gift for credit back…]]> Wed, 05 Dec 2012 21:22:34 +0000 http://www.prosmokestore.com/kb/article/AA-00338 Do you accept Paypal to purchase my ProSmoke Electronic Cigarette or Accessories? http://www.prosmokestore.com/kb/article/AA-00330

ProSmoke Electronic Cigarettes is proud to accept all major credit cards including Visa, Mastercard, Discover, all major debit cards.

Currently Paypal has banned Company's to use their service for nicotine purchases for our entire industry. ]]> Wed, 16 May 2012 06:14:29 +0000 http://www.prosmokestore.com/kb/article/AA-00330 Has my order shipped yet? http://www.prosmokestore.com/kb/article/AA-00318 After you place an order from the ProSmoke website, you will receive two emails.  The first is a confirmation of payment and the second will contain the shipment details, tracking information, and some great tips and information to review while getting ready to start with your new electronic…]]> Wed, 22 Feb 2012 07:08:38 +0000 http://www.prosmokestore.com/kb/article/AA-00318 My credit card is being declined or rejected. Why is this happening and how can I fix this? http://www.prosmokestore.com/kb/article/AA-00316 First, thank you so much for making your purchase with ProSmoke.  When making your purchase, the information is securely passed to the credit card company and they approve or decline the purchase based on the information you provided during the checkout process.  If the information, such…]]> Mon, 20 Feb 2012 05:07:22 +0000 http://www.prosmokestore.com/kb/article/AA-00316 Do you accept American Express to purchase your electronic cigarette or e-cig accessories? http://www.prosmokestore.com/kb/article/AA-00312 ProSmoke Electronic Cigarettes is proud to accept all major credit cards including Visa, Mastercard, Discover, all major debit cards.

Currently American Express has banned Company's to accept their card for online nicotine purchases for our entire industry. Electronic cigarette companies found…]]> Sun, 05 Feb 2012 23:08:08 +0000 http://www.prosmokestore.com/kb/article/AA-00312 What credit cards do you accept for my purchase from ProSmoke Electronic Cigarettes? http://www.prosmokestore.com/kb/article/AA-00311
ProSmoke Electronic Cigarettes is proud to accept all major credit cards including Visa, Mastercard, Discover, all major debit cards.

Currently American Express has banned the use of their card for online nicotine purchases for our entire industry.  Electronic cigarette companies…]]> Sun, 05 Feb 2012 23:06:54 +0000 http://www.prosmokestore.com/kb/article/AA-00311 How do I change my shipping or delivery address for my order? http://www.prosmokestore.com/kb/article/AA-00310
To change the address you want your e-cigarette kit or components delivered to, you can change the details directly in the shopping cart.  Once logged in and viewing your cart, you will see two addresses listed, a BILLING and DELIVERY.  Simply click the EDIT DELIVERY ADDRESS button…]]> Fri, 27 Jan 2012 21:14:25 +0000 http://www.prosmokestore.com/kb/article/AA-00310 There is a new coupon code available, can it be applied to an order I have already placed? http://www.prosmokestore.com/kb/article/AA-00307 If you have placed an order and see a coupon that was available at the time your order was placed, we will be happy to apply it to your purchase.  Please note, our system only allows coupons to be applied that were valid during the time of purchase to be applied; If it did not exist or…]]> Fri, 25 Nov 2011 19:21:14 +0000 http://www.prosmokestore.com/kb/article/AA-00307 Can I add insurance to my shipment and/or order? http://www.prosmokestore.com/kb/article/AA-00305
If you would like your ProSmoke e-cigarette or accessory order insured for shipment, we are happy to add this for you.  There are extra fees associated with insuring your package that you must contact customer support prior to placing your order.  Once costs are provided and agreed,…]]> Tue, 08 Nov 2011 08:53:32 +0000 http://www.prosmokestore.com/kb/article/AA-00305 Customer Support has contacted me to verify my order details, what should I do? http://www.prosmokestore.com/kb/article/AA-00298
In cooperation with the major credit card companies, banks, and debit card providers, our credit card processing department has established a set guidelines to ensure the purchase process at ProSmoke is fast, safe, and 100% secure. Although the initial purchase has gone through our system, customer…]]> Wed, 05 Oct 2011 22:45:36 +0000 http://www.prosmokestore.com/kb/article/AA-00298 I was charged twice, multiple times, or more for my purchase or show declined purchases as a pending charge on my Credit Card statement. Why? http://www.prosmokestore.com/kb/article/AA-00296 If you believe you were double charge or charged twice or more for your purchase, this is typically due to your inital attempts at checkout being declined.  This could be due to address verification or credit card CVV mismatch or more. 

If you tried to make a payment for an order…]]> Mon, 12 Sep 2011 22:11:33 +0000 http://www.prosmokestore.com/kb/article/AA-00296 I am getting an AVS Error or Address error when trying to check out. What do I do? http://www.prosmokestore.com/kb/article/AA-00295
To protect against credit card fraud, the billing address you input during the registration process is compared to the address your credit or debit card issuer uses for verification purposes. You may receive an Address Verification Service (AVS) error even though the billing address you input…]]> Sat, 10 Sep 2011 18:17:01 +0000 http://www.prosmokestore.com/kb/article/AA-00295 How do I make special requests for my order like different nicotine levels, special shipping instructions, or more? http://www.prosmokestore.com/kb/article/AA-00292 If you have special requests for different nicotine levels as explained here, shipping instructions, gift receipts or more, please request thiswhen checking out in the ORDER NOTES section as pictured below.

]]> Sun, 04 Sep 2011 16:29:34 +0000 http://www.prosmokestore.com/kb/article/AA-00292 Do you ship in discreet, private, or unmarked packaging? http://www.prosmokestore.com/kb/article/AA-00282
We are happy to ship your order with postage that does not indicate what is in the package.  To request this, please request privacy packaging when checking out in the ORDER NOTES section as pictured below.

]]> Sat, 09 Jul 2011 18:01:01 +0000 http://www.prosmokestore.com/kb/article/AA-00282 My order is incomplete or something is missing. Can you help? http://www.prosmokestore.com/kb/article/AA-00279
Most missing componentsare typically overlooked inside the package since it can be placed in various sections of the shipment (Such as inside the accessory and charger case box).  Great care has gone into the packaging and shipping process at ProSmoke. 

Not only are all products…]]> Sat, 09 Jul 2011 04:50:23 +0000 http://www.prosmokestore.com/kb/article/AA-00279 When I try to order, I get an invalid zip code, failed to add package, or other address error and cant complete my order and checkout. How do I fix this? http://www.prosmokestore.com/kb/article/AA-00277
If you are receiving errors when trying to go to your cart or a zip code error upon checking out, this is due to entering an invalid zip code when signing up for an account on our system.  You have a few options to resolve this.

1. Update your zip code and account details in the ]]> Wed, 29 Jun 2011 15:24:35 +0000 http://www.prosmokestore.com/kb/article/AA-00277 Do you offer any other LED colors on the e-cigarette besides blue? http://www.prosmokestore.com/kb/article/AA-00275
With years of experience producing and selling electronic cigarettes, we have now decided to only offer our ProSmoke E-cigarette with a blue LED.  This decision was made based on sales experience, customer surveys and inputs.  Customers love the blue LED and find it distinguished,…]]> Tue, 28 Jun 2011 12:55:14 +0000 http://www.prosmokestore.com/kb/article/AA-00275 Do you have any e-cigarette coupons available? http://www.prosmokestore.com/kb/article/AA-00273  

In addition to our incredibly low prices, we do have specials and coupons!  Check out our ProSmoke Official Blog and News  to see the latest E-cigarette news, ProSmoke coupons, and more.

]]> Sat, 25 Jun 2011 17:11:58 +0000 http://www.prosmokestore.com/kb/article/AA-00273 Do you have a thirty (30) Day Satisfaction or Money Back Guarantee? http://www.prosmokestore.com/kb/article/AA-00269 30 Day Guarantee

So much hard work and research has gone into developing ProSmoke pro]]> Sat, 25 Jun 2011 17:00:54 +0000 http://www.prosmokestore.com/kb/article/AA-00269 What nicotine levels are available with e-cigarettes? http://www.prosmokestore.com/kb/article/AA-00267 Yes, the level are very similar to traditional cigarettes and follow the same increments

                                             …]]> Fri, 24 Jun 2011 14:47:22 +0000 http://www.prosmokestore.com/kb/article/AA-00267 Can I exchange or return my e-cigarette cartridges once delivered, for a different flavor, nicotine level or refund? http://www.prosmokestore.com/kb/article/AA-00259
Due to our high manufacturing certifications, the Sanitary Food Transportation and Manufacturing Laws (All of our cartridges are made with Vegetable Glycerin), all cartridge sales, used or unused are final and non-refundable and not ]]> Thu, 02 Jun 2011 22:57:54 +0000 http://www.prosmokestore.com/kb/article/AA-00259 Are your prices always this good or will the price change? http://www.prosmokestore.com/kb/article/AA-00258 These are our every day prices! 

Tons of research has gone into our pricing model.  We realize that this is not going to be a one time purchase for our customers and they will be coming back to buy cartridges or accessories.  We don't want a one time customer and want to keep…]]> Wed, 01 Jun 2011 18:29:57 +0000 http://www.prosmokestore.com/kb/article/AA-00258 Does ProSmoke offer replacement and add-on parts? http://www.prosmokestore.com/kb/article/AA-00257
Yes! All of our replacement and add-on parts can be found on our website in the accessories accessories or ]]> Wed, 01 Jun 2011 18:27:06 +0000 http://www.prosmokestore.com/kb/article/AA-00257 Is it possible to have my ProSmoke delievered in an anonymous package or with no marks identifying it as an electronic cigarette or ProSmoke? http://www.prosmokestore.com/kb/article/AA-00249
You can absolutely get the ProSmoke delivered in unmarked packaging if you want.  To request this, please type your requests in the ORDER NOTES section when checking out of the website.  This will automatically notify our Processing and Shipping Department.

]]> Tue, 31 May 2011 14:32:47 +0000 http://www.prosmokestore.com/kb/article/AA-00249 Where can I buy the ProSmoke Electronic Cigarette? http://www.prosmokestore.com/kb/article/AA-00243 Although we have domestic and International distributors, the ProSmoke e-cigarette is sold online exclusively through http://www.prosmokestore.com/. Place your order online via our secure site today!

If looking for a local distributor to purchase replacement e-cigarette parts or e-cig flavored…]]> Tue, 17 May 2011 06:42:01 +0000 http://www.prosmokestore.com/kb/article/AA-00243 Who can order electronic cigarettes and how old do you have to be? http://www.prosmokestore.com/kb/article/AA-00240 Since the ProSmoke Electronic Cigarette can contain nicotine, we require all purchasers to be at least 18 years of age.

]]> Tue, 17 May 2011 06:31:02 +0000 http://www.prosmokestore.com/kb/article/AA-00240 Can I order cartridges with different levels of nicotine in the Super Starter Kit, Deluxe Starter Kit, or Variety Cartridge Packs? http://www.prosmokestore.com/kb/article/AA-00236 If you have special requests for different nicotine levels as explained here, shipping instructions, gift receipts or more, please request this when checking out in the ORDER NOTES section as pictured below.

]]> Wed, 04 May 2011 17:10:10 +0000 http://www.prosmokestore.com/kb/article/AA-00236 Do you ship Internationally? http://www.prosmokestore.com/kb/article/AA-00231

We currently ship to USA, Mexico, UK and MANY other countries throughout the world; including Military APO's. Some product, due to shipping and importation laws, could be shipped from distributors within that specific country or with non-nicotine options. ]]> Thu, 14 Apr 2011 16:21:25 +0000 http://www.prosmokestore.com/kb/article/AA-00231 Do you ship to my location? http://www.prosmokestore.com/kb/article/AA-00230 We currently ship to USA, Mexico, UK and MANY other countries throughout the world; including Military APO's. Some product, due to shipping and importation laws, could be shipped from distributors within that specific country or with non-nicotine options. All shipping costs and handling/processing…]]> Thu, 14 Apr 2011 16:20:47 +0000 http://www.prosmokestore.com/kb/article/AA-00230 How can I track my order? http://www.prosmokestore.com/kb/article/AA-00229
All customers who place an order for our e-cigarette, both domestically and internationally, are sent email confirmations with tracking numbers. 

You will also receive an email ProSmoke immediately after your order and a second when the item ships with all of your tracking information. …]]> Thu, 14 Apr 2011 16:18:24 +0000 http://www.prosmokestore.com/kb/article/AA-00229 Is ordering e-cigarettes on your site safe and secure? http://www.prosmokestore.com/kb/article/AA-00226 Our site has a 100% Secure Ordering Certificate. We have the latest security and encryption and do not sell or give your information to anyone else. You can feel !00% safe when ordering through ProSmoke.

Our GODADDY SSL Certificate is the best in indusitry and guaranteed to keep your information…]]> Tue, 12 Apr 2011 17:08:32 +0000 http://www.prosmokestore.com/kb/article/AA-00226 What credit cards do you accept? http://www.prosmokestore.com/kb/article/AA-00225 We accept Visa, Mastercard and Discover. 

Both American Express and Paypal have decided to not allow e-cigarette transactions with their service.  If a competitor is accepting them, they are doing so illegally and your order may be delayed or charged extra for it!

]]> Tue, 12 Apr 2011 17:07:46 +0000 http://www.prosmokestore.com/kb/article/AA-00225 How fast is shipping? http://www.prosmokestore.com/kb/article/AA-00223 We currently ship to USA, Mexico, UK and MANY other countries throughout the world; including Military APO's. Some product, due to shipping and importation laws, could be shipped from distributors within that specific country or with non-nicotine options. All shipping]]> Tue, 12 Apr 2011 17:03:51 +0000 http://www.prosmokestore.com/kb/article/AA-00223 Where do you ship? http://www.prosmokestore.com/kb/article/AA-00222 We currently ship to USA, Mexico, UK and MOST other countries throughout the world; including Military APOs. Some product, due to shipping and importation laws, could be shipped from distributors within that specific country. All costs are automatically calculated at the time of checkout and we using…]]> Tue, 12 Apr 2011 17:00:35 +0000 http://www.prosmokestore.com/kb/article/AA-00222 Do you charge sales tax? http://www.prosmokestore.com/kb/article/AA-00221

We do NOT charge Sales tax UNLESS your order is shipped to an address within the state of Illinois. Illinois State law requires that we charge sales tax on the full amount of the order if shipped within the state of Illinois. Because we are located in Dupage County IL, all shipments t]]> Tue, 12 Apr 2011 17:00:13 +0000 http://www.prosmokestore.com/kb/article/AA-00221