E-Cigarette KnowledgeBase and FAQ for Electronic Cigarettes - E-Cig Troubleshooting and Problems http://www.prosmokestore.com/kb/category/7 en-us KnowlageBase RSS Generator My battery charger turned green right away during my initial charge, do I still need to leave the battery on the charger for 8 hours? http://www.prosmokestore.com/kb/article/AA-00353 We do recommend the priming charge for an extended length of time for the initial charge only, despite the charging indicator turning green.  Please note since all components are tested prior to shipment, your batteries will already have an initial charge and might indicate a full charge…]]> Sat, 26 Jan 2013 22:08:23 +0000 http://www.prosmokestore.com/kb/article/AA-00353 My battery indicated a full charge right away when charging the first time. Is this normal? http://www.prosmokestore.com/kb/article/AA-00351 We do recommend the priming charge for an extended length of time for the initial charge only, despite the charging indicator turning green.  Please note since all components are tested prior to shipment, your batteries will already have an initial charge and might indicate a full charge…]]> Mon, 14 Jan 2013 01:08:22 +0000 http://www.prosmokestore.com/kb/article/AA-00351 My e-cigarette battery is blinking. What does this mean? http://www.prosmokestore.com/kb/article/AA-00350 Your ProSmoke batteries will blink or flash under multiple scenarios.

If your e-cigarette blinks during usage about 2 to 5 times, this is the safety mechanism activating and letting you know that you have been overusing the e cigarette and should stop using for 1-2 minutes or as needed. …]]> Sun, 13 Jan 2013 20:50:27 +0000 http://www.prosmokestore.com/kb/article/AA-00350 Why can I still charge my e-cigarette battery more on the home/usb charger after charging with the portable charging case? http://www.prosmokestore.com/kb/article/AA-00346 Thu, 27 Dec 2012 03:49:08 +0000 http://www.prosmokestore.com/kb/article/AA-00346 Why is my home charger able to charge my battery more after my portable charging case says the battery is charged? http://www.prosmokestore.com/kb/article/AA-00343 The charging case typically charges a battery to around 95% or more of its total capacity to indicate it is charged.  Since the charging capacity of the battery case, compared to a powered plug, is less, in order not to waste the remaining ]]> Thu, 27 Dec 2012 03:41:24 +0000 http://www.prosmokestore.com/kb/article/AA-00343 My throat and mouth seem very dry after starting to smoke my e-cigarette. Is this normal? http://www.prosmokestore.com/kb/article/AA-00341 This is completely normal while getting started with electronic cigarettes.  The chemical properties of the e-liquids used to produce the vapor are what is called humectants. Humectants have the ability to draw in and retain moisture from the air or surfaces.  Our vegetable based solution…]]> Thu, 20 Dec 2012 19:19:45 +0000 http://www.prosmokestore.com/kb/article/AA-00341 Is there atomizer troubleshooting steps available? http://www.prosmokestore.com/kb/article/AA-00333 There are many common steps to troubleshoot atomizer issues and determine if and when a replacement is needed.

1. Replace the blank cartridge the unit is shipped with and installed a new cartridge before you get started with your unit.  If you have been using your unit already, ensure…]]> Fri, 29 Jun 2012 05:15:09 +0000 http://www.prosmokestore.com/kb/article/AA-00333 I am experiencing short cartridge life, why is this and what can I do to resolve it? http://www.prosmokestore.com/kb/article/AA-00327
Our cartridges have quite a large capacity so getting a short cartridge life might be a contribution of different factors.  Things that could possibly decrease your cartridge life are:

  • Leaving cartridges open, with no cork after removing them from their sealed package or assembled…]]> Thu, 10 May 2012 23:51:02 +0000 http://www.prosmokestore.com/kb/article/AA-00327 My battery is not lasting as long as expected. How can I fix this battery life issue? http://www.prosmokestore.com/kb/article/AA-00317
    When starting to use your electronic cigarette, it is important to ensure you have fully charged the e-cig batteries and fully read the instruction manual.  As with any premium e-cigarette, there is a slight break in period for all batteries. As you continue to use your e-cigarette during…]]>     Mon, 20 Feb 2012 20:35:52 +0000 http://www.prosmokestore.com/kb/article/AA-00317     I rinsed my atomizer from ProSmoke E-Cigarette and its no longer producing vapor. What is wrong? http://www.prosmokestore.com/kb/article/AA-00313
    If rinsing your atomizer was recommended by customer service and you are having inadequate performance or vapor is not being produced, this is typically due to the atomizer not being completely dry.  If moisture is still on the inside of the atomizer after rinsing, it will not engage or…]]>     Mon, 06 Feb 2012 05:42:39 +0000 http://www.prosmokestore.com/kb/article/AA-00313     It is hard to inhale or draw on my electronic cigarette, is this normal at first? http://www.prosmokestore.com/kb/article/AA-00302 When you first receive your ProSmoke electronic cigarette kit and get started you will find that it will get easier and easier to inhale as your atomizer constitutes to break in.  You will continue to get more vapor, better throat hits, and easier inhalation as you continue to break in…]]> Wed, 19 Oct 2011 16:55:32 +0000 http://www.prosmokestore.com/kb/article/AA-00302 It tastes like a different flavor or the last flavor I used when I smoke my e-cigarette. How do I fix this? http://www.prosmokestore.com/kb/article/AA-00297 As your atomizer continues to break in while you start to use your ProSmoke, you will notice better throat hits, more flavor and better performance.  If you are getting a flavor that is different than your cartridge currently on your ProSmoke e-cigarette, it is because there is still flavor…]]> Fri, 16 Sep 2011 03:00:54 +0000 http://www.prosmokestore.com/kb/article/AA-00297 My electronic cigarette is making a loud noise, whistling or high pitched sound when I inhale. Is something wrong? http://www.prosmokestore.com/kb/article/AA-00294 Fri, 09 Sep 2011 14:57:08 +0000 http://www.prosmokestore.com/kb/article/AA-00294 I find it tough to inhale or tough to draw on my e-cigarette; almost like a straw. Whats wrong? http://www.prosmokestore.com/kb/article/AA-00293
    After you first receive your ProSmoke electronic cigarette and start to use the unit, there will be a slight break in period for the atomizer that will eventually give you the smooth, literal draw of a traditional cigarette.  Since the break in period is common with most high quality electronic…]]>     Fri, 09 Sep 2011 04:03:40 +0000 http://www.prosmokestore.com/kb/article/AA-00293     There is a sponge or cotton like material stuck to my atomizer, what is this? http://www.prosmokestore.com/kb/article/AA-00289
    There is a material inside of each flavored cartridge that holds the liquid solution that is vaporized by the atomizer when "smoking".  It almost looks like a sponge or squishy material and what we call the "wick".  It is specially designed with unique…]]>     Mon, 22 Aug 2011 19:54:12 +0000 http://www.prosmokestore.com/kb/article/AA-00289     ProSmoke Electronic Cigarette Online Manual And Quick Start Guide http://www.prosmokestore.com/kb/article/AA-00288 GETTING STARTED

    Charging the ProSmoke Portable Charging Case:

    ]]>     Sun, 21 Aug 2011 15:26:56 +0000 http://www.prosmokestore.com/kb/article/AA-00288     I am not getting a good throat hit or can't feel the vapor when I inhale. Is this normal? http://www.prosmokestore.com/kb/article/AA-00286
    When starting to use your electronic cigarette, there is a slight break in period for all atomizers.  As you continue to use your atomizer during the first week, the throat hit and draw (ease of inhalation) will become more robust and natural.

    When starting to use your electronic…]]> Sat, 06 Aug 2011 17:29:56 +0000 http://www.prosmokestore.com/kb/article/AA-00286 My order is incomplete or something is missing. Can you help? http://www.prosmokestore.com/kb/article/AA-00279
    Most missing componentsare typically overlooked inside the package since it can be placed in various sections of the shipment (Such as inside the accessory and charger case box).  Great care has gone into the packaging and shipping process at ProSmoke. 

    Not only are all products…]]> Sat, 09 Jul 2011 04:50:23 +0000 http://www.prosmokestore.com/kb/article/AA-00279 My e-cigarette is getting hot or warn during use; Is this normal? http://www.prosmokestore.com/kb/article/AA-00274 The ProSmoke e-cigarette is designed to heat up and add warmth to the vapor for the most realistic smoking experience possible.  As with any e-cigarette, the units are designed to engage when airflow comes through the unit, so if they are fully assembled in a purse, pocket, a center console,…]]> Mon, 27 Jun 2011 22:11:21 +0000 http://www.prosmokestore.com/kb/article/AA-00274 My battery isn't working. Is there troubleshooting steps? http://www.prosmokestore.com/kb/article/AA-00270 Most e-cigarette battery issues can be resolved easily with some common troubleshooting steps.


    1.  Please ensure the batteries were charged for the initial 8 hour priming charge.  Normal charging will only take an hour or so but the first should be 8 hours as recommended each.

    …]]>     Sat, 25 Jun 2011 17:05:37 +0000 http://www.prosmokestore.com/kb/article/AA-00270     I have ingested some of the liquid from my cartridge. Is this dangerous or bad? http://www.prosmokestore.com/kb/article/AA-00262 There is typically no immediate safety or poison concerns for ingesting nicotine unless it is in a much higher volume that what is contained in our cartridges.  As with any high capacity e-cigarette, sometimes the contents of the cartridges can be shuffled during shipment causing excess liquid…]]> Wed, 08 Jun 2011 17:20:12 +0000 http://www.prosmokestore.com/kb/article/AA-00262 I am getting liquid in my mouth from the cartridges. How can I fix this? http://www.prosmokestore.com/kb/article/AA-00261
    Sometimes the contents of the cartridges can be shuffled during shipment causing excess liquid to come through the mouthpiece and leak if. Inhaling with too much force.  It can also cause liquid to be drawn through the cartridge into your mouth.  The easiest solution is to remove the…]]>     Wed, 08 Jun 2011 17:11:46 +0000 http://www.prosmokestore.com/kb/article/AA-00261     I do not taste much flavor when using my e-cigarette. How can I fix this? http://www.prosmokestore.com/kb/article/AA-00260
    If you are just starting with e-cigarettes and have been a heavy smoker, we call this "Smokers Syndrome".  It is the initial period that heavy smokers have when starting with e-cigarettes and through the absence of traditional cigarettes, start to get a much better sense of taste and…]]>     Wed, 08 Jun 2011 16:52:51 +0000 http://www.prosmokestore.com/kb/article/AA-00260     My e-cigarette isnt working or is broken. How can I fix it or set up a replacement? http://www.prosmokestore.com/kb/article/AA-00254 The ProSmoke is a consistent and top performer of the industry.  Since we have less than a 1% defective rate and all equipment is tested prior to shipping to the customer, 9 out of 10 times when users are just getting started with their e-cigarette and are experiencing issues, it is due to getting…]]> Wed, 01 Jun 2011 17:49:47 +0000 http://www.prosmokestore.com/kb/article/AA-00254 My Prosmoke electronic cigarette is making a bubbling, gurgling, popping, or weird sound when I inhale. Is this normal? http://www.prosmokestore.com/kb/article/AA-00237
    If you get a bubbling, gurgling, popping or similar weird sound when you inhale on the electronic cigarette, this is completely normal with a fresh cartridge and is the sound of liquid being vaporized by the atomizer during inhalation.   We have very high capacity cartridges and…]]>     Mon, 09 May 2011 00:20:42 +0000 http://www.prosmokestore.com/kb/article/AA-00237     When I use the ProSmoke It tastes bad, burnt, like platic or like metal. How can I fix this? http://www.prosmokestore.com/kb/article/AA-00232 If you are getting a burnt or metallic taste, this is caused by engaging the atomizer with the blank cartridge on before replacing it or by engaging it with a dry/used cartridge.  This can be resolved easily by removing the atomizer from the battery and cartridge and rinsing it under lukewarm…]]> Thu, 21 Apr 2011 15:43:01 +0000 http://www.prosmokestore.com/kb/article/AA-00232 Troubleshooting Steps to resolve common e-cigarette problems http://www.prosmokestore.com/kb/article/AA-00228
    If you are experiencing performance issues with your electronic cigarette, here is a list of standard troubleshooting steps to resolve the most common issues.  ProSmoke tests every single peice of equipment that is ordered prior to shipping to the customer and due to our stringent process,…]]>     Wed, 13 Apr 2011 16:58:17 +0000 http://www.prosmokestore.com/kb/article/AA-00228     My portable case wont stay closed http://www.prosmokestore.com/kb/article/AA-00227
    To make the portable carrying case latch more securely, the metal retaining clip can be bent up with something hard, like a spoon.  Be sure to be careful not to bend it too much and bend in small increments until you are satisfied its secure.

    ]]>     Wed, 13 Apr 2011 16:51:20 +0000 http://www.prosmokestore.com/kb/article/AA-00227