ProSmoke Warranty / Cancellation Policy
If you wish to cancel your order, please contact Customer Service before
the order is sent to processing. This is typically very quick, if not
immediate, if placed during business hours.
All products, unless otherwise stated, are covered by the ProSmoke
manufacturer's warranties. Within 12 months, we will repair or replace,
at our sole discretion, any product that is deemed to have manufacturer
defects. Consumable components, such as cartridges, are typically not
covered unless defective. If a customer has issues with cartridges,
they must be retained if the Returns Department requires the items to be
sent back for inspection. As such, atomizers are also considered
consumable items and covered 30 days from purchase against manufacturer
return merchandise must be in like-new condition for a replacement or
refund. You are able to refill the cartridges, but if this is the cause
for battery or atomizer damage, this will void your warranty as well.
For example, if in 6 months your battery is not performing 100% and it
has scratches and dents all over it that might have caused the issue,
you will be charged for the replacement at our discretion for the
current price of the product in our store. ProSmoke uses the highest
quality processes to attach the finish on our product and items such as
scratched or chipped product caused by mishandling is not covered by our
warranty. Exchanges as a whole or for a single component are limited
to 3 maximum. The ProSmoke Warranty can only be used within 90 days of
your last Cartridge purchase. This ensures only ProSmoke products and
accessories, specifically cartridges, were in use when any warranty
issues may have arisen and no 3rd party product, such as e-liquid, was
the cause of the product issues As long as you have purchased cartridge
products from us within the last 90-days, you may make full use of your 1
year warranty. Please feel free to check our great FAQ for answers on atomizer and cartridge life.
warranty issues for products purchased through distributors and
independent resellers are the responsibility of that party and not
handled directly through ProSmoke. We directly handle warranty issues
of direct customers and direct distributors that purchase directly from
us or the website.
Disposable Electronic Cigarettes
electronic cigarette products purchased in-store will only hold
warranty as expressed by that establishment and not ProSmoke.
Disposable products purchased from our store online hold no warranty and
are purchased as-is with no implied or express warranty. Other aspects
of ProSmoke's regular Warranty, Terms & Conditions of usage, Disclaimers, and Liability of Usage all still apply to Disposable products.
All users who purchase any ProSmoke product agree to the warranty and Terms and Conditions set forth on this website.