30 Day Guarantee
So much hard work and research has gone into developing ProSmoke products and making us the company that we are today. We are so confident that you'll love our product, we are giving you have 30 days from the date of your purchase to return your starter kit cigarette components only (Atomizer, Batteries, Charger, Packaging and accessories, not cartridges) for a refund per the following terms and conditions: If you unit is not functioning properly we will ensure it is fixed with troubleshooting from our Support Department or replaced as necessary. If you opt for a refund, all RMA's are subject to our return policies and must be returned in the original packaging with all accessories, in new condition, with documentation and a copy of original packing slip or RMA authorization sheet.
Due to our high manufacturing certifications, the Sanitary Food Transportation and Manufacturing Laws (All of our cartridges are made with Vegetable Glycerin), all cartridge sales, including cartridges in starter kits, either used or unused are final, non-refundable and not included in the 30 day guarantee and will be deducted from the refund at the current value individual cartridge pack prices in our store at the time of purchase. If requesting a return for an order that only contains cartridges, the package must not be opened or it will not be eligible for return.
The 30 Guarantee is only applicable to purchases that include complete Starter Kits and not individual component orders, disposable e-cigarettes or distributor orders. We will assess additional charges for damaged product, marked or stickered product, missing packaging or similar, based on the discretion of our Returns Department (equal to but no great than the cost of the goods in our on-line store). As required by our manufacturing and sanitary health certifications, cartridges, both used or unused, are never eligible return, except in cases where we determine the product to be defective or unusable. Restocking fees are applicable for non 30 day Guarantee purchases and customer are responsible for return shipping costs.
By requesting RMA equipment, you agree that all replacement product is still subject to the terms and conditions of this site and are responsible for returning defective equipment in the agreed time period.
To request a Return Merchandise Authorization, you must contact support first, then later fill our an on-line RMA (Return Merchandise Authorization) form provided by customer support. Only requests through this system with a customer support ticket will be considered valid RMA's. Customers are limited to 3 RMA's per purchase or as decided by the discretion of ProSmoke.
Once authorized, please use USPS shipping (which includes and tracking) and include the RMA form with your return package. Please keep the RMA number and reference it when checking the status of the return. We are not responsible for incomplete returns and unauthorized returns and will not be accepted. All NON 30-day Guarantee returns are subject to a twenty percent restocking fee and are still processed in accordance with our standard return policy if approved by customer service. Customers are responsible for shipping costs of all returns but please note, customers are typically responsible for exchange shipping costs beyond 30 days from the purchase date, for international orders, or those deemed necessary by customer support, but replacement merchandise if deemed defective typically includes extra cartridges to compensate you for any extra costs. If replacement merchandise is sent by us before receiving the defective/problematic components, ProSmoke will only AUTHORIZE a placement charge for the value of replacements. This is NOT AN ACTUAL charge and will only become one if we do not receive the defective merchandise within 10 days of your receiving your replacement merchandise. All clients are responsible for the cost of replacement product & shipping if the originals are not returned. Please allow up to 10 business days for processing after the merchandise arrives. Automatic emails are sent out with updates at each processing stage of the RMA process.
All users who purchase any ProSmoke product agree to the warranty and Terms and Conditions set forth on this website.