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My order is incomplete or something is missing. Can you help?
Author: ProSmoke Electronic Cigarettes Views: 8688 Created: 07/08/2011 11:50 pm 100 Rating/ 1 Voters


Most missing components are typically overlooked inside the package since it can be placed in various sections of the shipment (Such as inside the accessory and charger case box).  Great care has gone into the packaging and shipping process at ProSmoke. 

Not only are all products tested before shipping to our customers, but the packaging process is recorded via video, and signed off for accuracy on the packing slip and stored digitally.  These processes have contributed to our industry low defective rate of less than 1% and the highest customer satisfaction in the business! 

Please make sure you check everywhere in your package before contacting customer support to pull the packaging slip/video.  For example, extra cartridges, batteries, and atomizers are typically placed underneath the foam insert which holds the ProSmoke e-cigarette or inside the box that contains the charger.

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WARNING: This product is intended for use by persons 18 or older, and not by children, women who are pregnant or breast feeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. If you have a demonstrated allergy or sensitivity to nicotine or any combination of inhalants, consult your physician before using this product. This product is sold purely for recreational purposes - it is not a smoking cessation product and has not been tested as such. You must be over the legal age in your state to buy or use this product.

Nicotine is highly addictive and habit forming. Keep out of reach of children. This product contains Nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm.