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What do the different support ticket status' or colors indicate?
Author: ProSmoke Electronic Cigarettes Views: 6888 Created: 10/21/2014 04:18 am 100 Rating/ 2 Voters

 OPENWe have received your support ticket and customer service will respond shortly
 ON HOLDCustomer Service has responded to your ticket
 AWAITING RESPONSECustomer Service has responded to your ticket and is awaiting your reply
 CLOSEDYour ticket has automatically closed due to 7 days of inactivity.     

The status of your support ticket has no relationship to the status of your issue, RMA status, or other support related issues. It simply indicates the current activity state on that individual support ticket alone.

Support tickets will automatically close after 7 days of no activity in order to keep the support queue clean and efficient for our customers.

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