ProSmoke - The #1 Rated Electronic Cigarette - An Easy Way to "Quit Smoking" and The Best Smoking Alternative
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  • E-Cig Ordering and Shipment Information(34)
1 Are your prices always this good or will the price change?

These are our every day prices! Tons of research has gone into our pricing model. We realize that this is not going to be a one time purchase for our customers and they will be coming back to buy cartridges or accessories. We don't want a one time customer…

2 Can I add insurance to my shipment and/or order?

If you would like your ProSmoke e-cigarette or accessory order insured for shipment, we are happy to add this for you. There are extra fees associated with insuring your package that you must contact customer support prior to placing your order. Once costs…

3 Can I exchange or return my cartridges once delivered, for a different flavor, nicotine level or refund?

Due to our high manufacturing certifications, the Sanitary Food Transportation and Manufacturing Laws (All of our cartridges are made with Vegetable Glycerin), all cartridge sales, used or unused are final and non-refundable and not included in the 30 day…

4 Can I order cartridges with different levels of nicotine in the Super Starter Kit, Deluxe Starter Kit, or Variety Cartridge Packs?

If you have special requests for different nicotine levels as explained here, shipping instructions, gift receipts or more, please request this when checking out in the ORDER NOTES section as pictured below. Your customer notes are added to the account, order…

5 Customer Support has contacted me to verify my order details, what should I do?

In cooperation with the major credit card companies, banks, and debit card providers, our credit card processing department has established a set guidelines to ensure the purchase process at ProSmoke is fast, safe, and 100% secure. Although the initial purchase…

6 Do you accept American Express to purchase your electronic cigarette or e-cig accessories?

ProSmoke Electronic Cigarettes is proud to accept all major credit cards including Visa, Mastercard, Discover, all major debit cards. Currently American Express has banned Company's to accept their card for online nicotine purchases for our entire industry.…

7 Do you accept Paypal to purchase my ProSmoke Electronic Cigarette or Accessories?

ProSmoke Electronic Cigarettes is proud to accept all major credit cards including Visa, Mastercard, Discover, all major debit cards. Currently Paypal has banned Company's to use their service for nicotine purchases for our entire industry. Electronic cigarette…

8 Do you charge sales tax?

We do NOT charge Sales tax UNLESS your order is shipped to an address within the state of Illinois. Illinois State law requires that we charge sales tax on the full amount of the order if shipped within the state of Illinois. Because we are located in Dupage…

9 Do you have a thirty (30) Day Satisfaction or Money Back Guarantee?

So much hard work and research has gone into developing ProSmoke products and making us the company that we are today. We are so confident that you'll love our product, we are giving you have 30 days from the date of your purchase to return your starter kit…

10 Do you have any e-cigarette coupons available?

In addition to our incredibly low prices, we do have specials and coupons! Check out our ProSmoke Official Blog and News to see the latest E-cigarette news, ProSmoke coupons, and more.

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