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  • E-Cigarette Ordering and Shipment Information(45)
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21 How can I track my order?

All customers who place an order for our e-cigarette, both domestically and internationally, are sent email confirmations with tracking numbers. You can view your order history and tracking information at any time by visiting the MY ACCOUNT section of the…

22 How do I change my shipping or delivery address for my order?

To change the address you want your e-cigarette kit or components delivered to, you can change the details directly in the shopping cart. Once logged in and viewing your cart, you will see two addresses listed, a BILLING and DELIVERY. Simply click the EDIT…

23 How do I check my order status?

You can check your order status and review any orders in your account at any time by viewing your ORDER HISTORY in the MY ACCOUNT section of the website. ORDER STATUS DEFINITIONS IN YOUR ACCOUNT Pending (New Order) - Order has been created but no payment…

24 How do I make special requests for my order like different nicotine levels, special shipping instructions, or more?

If you have special requests for different nicotine levels as explained here, shipping instructions, gift receipts or more, please request this when checking out in the ORDER NOTES section as pictured below. Your customer notes are added to the account, order…

25 How fast is shipping?

We currently ship to USA, Mexico, UK and MANY other countries throughout the world; including Military APO's. Some product, due to shipping and importation laws, could be shipped from distributors within that specific country or with non-nicotine options.…

26 I am getting an AVS Error or Address error when trying to check out. What do I do?

To protect against credit card fraud, the billing address you input during the registration process is compared to the address your credit or debit card issuer uses for verification purposes. You may receive an Address Verification Service (AVS) error even…

27 I was charged twice, multiple times, or more for my purchase or show declined purchases as a pending charge on my Credit Card statement. Why?

If you believe you were double charge or charged twice or more for your purchase, this is typically due to your inital attempts at checkout being declined. This could be due to address verification or credit card CVV mismatch or more. If you tried to make…

28 If I buy something as a gift or present for the holidays or Christmas, what is your return policy?

A gift... more time to make up your mind! To help you with your Holiday or Christmas shopping and e-cigarette products bought as a holiday gift, we have an extended warranty policy. This gives gift recipients plenty of time to return unwanted presents or…

29 Is it possible to have my ProSmoke delivered in an anonymous package or with no marks identifying it as an electronic cigarette or ProSmoke?

You can absolutely get the ProSmoke delivered in unmarked packaging if you want. To request this, please type your requests in the ORDER NOTES section when checking out of the website. This will automatically notify our Processing and Shipping Department.…

30 Is ordering e-cigarettes on your site safe and secure?

Our site has a 100% Secure Ordering Certificate. We have the latest security and encryption and do not sell or give your information to anyone else. You can feel !00% safe when ordering through ProSmoke. Our GODADDY SSL Certificate is the best in industry…

WARNING: This product is intended for use by persons 18 or older, and not by children, women who are pregnant or breast feeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. If you have a demonstrated allergy or sensitivity to nicotine or any combination of inhalants, consult your physician before using this product. This product is sold purely for recreational purposes - it is not a smoking cessation product and has not been tested as such. You must be over the legal age in your state to buy or use this product.

Nicotine is highly addictive and habit forming. Keep out of reach of children. This product contains Nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm.