E-Cigarette KnowledgeBase and FAQ for Electronic Cigarettes - E-Cigarette Ordering and Shipment Information

21	Do you ship to my location? We currently ship to USA, Mexico, UK and MANY other countries throughout the world; including Military APO's. Some product, due to shipping and importation laws, could be shipped from distributors within that specific country or with non-nicotine options.…
22	Does ProSmoke charge sales tax? We do NOT charge Sales tax UNLESS your order is shipped to an address within the state of Illinois. Illinois State law requires that we charge sales tax on the full amount of the order if shipped within the state of Illinois. Because we are located in Dupage…
23	Does ProSmoke offer replacement, accessories and add-on parts? Yes! All of our replacement and add-on parts can be found on our website in the e-cigarette accessories or replacement parts section.
24	Has my ProSmoke E-cigarette or Vaporizer order shipped yet? After you place an order from the ProSmoke website, you will receive two emails. The first is a confirmation of payment and the second will contain the shipment details, tracking information, and some great tips and information to review while getting ready…
25	How can I track my e-cigarette or vaporizer order? All customers who place an order for our e-cigarette, both domestically and internationally, are sent email confirmations with tracking numbers. You can view your order history and tracking information at any time by visiting the MY ACCOUNT section of the…
26	How do I change my shipping or delivery address for my order? To change the address you want your e-cigarette kit or components delivered to, you can change the details directly in the shopping cart. Once logged in and viewing your cart, you will see two addresses listed, a BILLING and DELIVERY. Simply click the EDIT…
27	How do I check my order status? You can check your order status and review any orders in your account at any time by viewing your ORDER HISTORY in the MY ACCOUNT section of the website. ORDER STATUS DEFINITIONS IN YOUR ACCOUNT Pending (New Order) - Order has been created but no payment…
28	How do I earn points for ProSmoke products I’ve purchased? When buying ProSmoke products online, you will receive 1 point for every dollar you spend. In turn 50 points is equal to 1 dollar. The points can be acquired by purchasing ProSmoke kits, accessories, cartridges and disposables. You can view your points in…
29	How do I make special requests for my order like different nicotine levels or give special instructions? If you have special requests for different nicotine levels as explained here, shipping instructions, gift receipts or more, please request this when checking out in the ORDER NOTES section as pictured below. Your customer notes are added to the account, order…
30	How do I qualify for free shipping? ProSmoke offers free standard shipping for all customer orders over $100 that are shipped within the United States. If using a promotion code, the subtotal amount before the code is applied is used to calculate whether the shipping cost is applicable.