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  • E-Cigarette Ordering and Shipment Information(45)
31 Is ordering e-cigarettes on your site safe and secure?

Our site has a 100% Secure Ordering Certificate. We have the latest security and encryption and do not sell or give your information to anyone else. You can feel !00% safe when ordering through ProSmoke. Our GODADDY SSL Certificate is the best in industry…

32 My credit card is being declined or rejected. Why is this happening and how can I fix this?

First, thank you so much for making your purchase with ProSmoke. When making your purchase, the information is securely passed to the credit card company and they approve or decline the purchase based on the information you provided during the checkout process.…

33 My international order says NO-Nicotine but I ordered nicotine.

Don't worry, your order has shipped with the nicotine level you originally ordered! As we communicate in the shipping confirmation email of all International orders, some might state NO NICOTINE on the invoice, despite it being the correct level that you…

34 My order is incomplete or something is missing. Can you help?

Most missing components are typically overlooked inside the package since it can be placed in various sections of the shipment (Such as inside the accessory and charger case box). Great care has gone into the packaging and shipping process at ProSmoke. Not…

35 There is a new coupon code available, can it be applied to an order I have already placed?

If you have placed an order and see a coupon that was available at the time your order was placed, we will be happy to apply it to your purchase. Please note, our system only allows coupons to be applied that were valid during the time of purchase to be applied;…

36 What credit cards do you accept for my purchase from ProSmoke Electronic Cigarettes?

ProSmoke Electronic Cigarettes is proud to accept all major credit cards including Visa, Mastercard, Discover, American Express, and all major debit cards.

37 What credit cards do you accept?

We accept Visa, Mastercard and Discover, American Express and all major credit and debit cards. Paypal have decided to not allow e-cigarette transactions with their service. If a competitor is accepting them, they are doing so illegally and your order may…

38 What do the different support ticket status' or colors indicate?

OPEN We have received your support ticket and customer service will respond shortly ON HOLD Customer Service has responded to your ticket AWAITING RESPONSE Customer Service has responded to your ticket and is awaiting your reply CLOSED Your ticket has automatically…

39 What nicotine levels are available with e-cigarettes?

Yes, the level are very similar to traditional cigarettes and follow the same increments ProSmoke Level Traditional Cigarette Level None (0mg) No Nicotine (Not available with traditional cigarettes) Low (8mg) Ultra Light Cigarettes Medium (14mg) Light Cigarettes…

40 When do I need to order to receive my purchase by Christmas?

USPS Priority by December 20th USPS Express by 22nd at 10am We are not responsible for USPS delays and only use the standard estimated shipping times as quoted by USPS.

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WARNING: This product is intended for use by persons 18 or older, and not by children, women who are pregnant or breast feeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. If you have a demonstrated allergy or sensitivity to nicotine or any combination of inhalants, consult your physician before using this product. This product is sold purely for recreational purposes - it is not a smoking cessation product and has not been tested as such. You must be over the legal age in your state to buy or use this product.

Nicotine is highly addictive and habit forming. Keep out of reach of children. This product contains Nicotine, a chemical known to the state of California (Proposition 65) to cause birth defects or other reproductive harm. No statements made on this site have been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease