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  • E-Cigarette Ordering and Shipment Information(43)
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31 My credit card is being declined or rejected. Why is this happening and how can I fix this?

First, thank you so much for making your purchase with ProSmoke. When making your purchase, the information is securely passed to the credit card company and they approve or decline the purchase based on the information you provided during the checkout process.…

32 My order is incomplete or something is missing. Can you help?

Most missing components are typically overlooked inside the package since it can be placed in various sections of the shipment (Such as inside the accessory and charger case box). Great care has gone into the packaging and shipping process at ProSmoke. Not…

33 There is a new coupon code available, can it be applied to an order I have already placed?

If you have placed an order and see a coupon that was available at the time your order was placed, we will be happy to apply it to your purchase. Please note, our system only allows coupons to be applied that were valid during the time of purchase to be applied;…

34 What credit cards do you accept for my purchase from ProSmoke Electronic Cigarettes?

ProSmoke Electronic Cigarettes is proud to accept all major credit cards including Visa, Mastercard, Discover, American Express, and all major debit cards.

35 What credit cards do you accept?

We accept Visa, Mastercard and Discover, American Express and all major credit and debit cards. Paypal have decided to not allow e-cigarette transactions with their service. If a competitor is accepting them, they are doing so illegally and your order may…

36 What do the different support ticket status' or colors indicate?

OPEN - We have recieved your support ticket and customer service will respond shortly ON HOLD - Customer Service has responded to your ticket AWAITING RESPONSE - Customer Service has responded to your ticket and is awaiting your reply CLOSED - Your ticket…

37 What nicotine levels are available with e-cigarettes?

Yes, the level are very similar to traditional cigarettes and follow the same increments ProSmoke Level Traditional Cigarette Level None (0mg) No Nicotine (Not available with traditional cigarettes) Low (8mg) Ultra Light Cigarettes Medium (14mg) Light Cigarettes…

38 When do I need to order to receive my purchase by Christmas?

USPS Priority by December 20th USPS Express by 22nd at 10am We are not responsible for USPS delays and only use the standard estimated shipping times as quoted by USPS.

39 When I try to order, I get an invalid zip code, failed to add package, or other address error and cant complete my order and checkout. How do I fix this?

If you are receiving errors when trying to go to your cart or a zip code error upon checking out, this is due to entering an invalid zip code when signing up for an account on our system. You have a few options to resolve this. 1. Update your zip code and…

40 Where can electronic cigarettes be legally shipped in the world?

We ship e-cigarettes almost everywhere in the world! We currently ship to USA, Mexico, UK and MOST other countries throughout the world; including Military APOs. Some product, due to shipping and importation laws, could be shipped from distributors within…

WARNING: This product is intended for use by persons 18 or older, and not by children, women who are pregnant or breast feeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. If you have a demonstrated allergy or sensitivity to nicotine or any combination of inhalants, consult your physician before using this product. This product is sold purely for recreational purposes - it is not a smoking cessation product and has not been tested as such. You must be over the legal age in your state to buy or use this product.

Nicotine is highly addictive and habit forming. Keep out of reach of children. This product contains Nicotine, a chemical known to the state of California to cause birth defects or other reproductive harm.