E-Cigarette KnowledgeBase and FAQ for Electronic Cigarettes - E-Cigarette Ordering and Shipment Information

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  • E-Cigarette Ordering and Shipment Information(54)
31 How do I register for an account?

Simply click the "Register" link at the top of any page or if you added items to your shopping cart continue with the checkout process and you can create an account along the way. Fill in your details and make sure you enter passwords. Your account is automatically…

32 How fast is shipping and processing?

We currently ship to USA, Mexico, UK and MANY other countries throughout the world; including Military APO's. Some product, due to shipping and importation laws, could be shipped from distributors within that specific country or with non-nicotine options.…

33 I am getting an AVS Error, Address error, or other error when trying to check out. What do I do?

To protect against credit card fraud, the billing address you input during the registration process is compared to the address your credit or debit card issuer uses for verification purposes. You may receive an Address Verification Service (AVS) error even…

34 I get an invalid zip code, failed to add package, or other address error and cant checkout. How do I fix this?

If you are receiving errors when trying to go to your cart or a zip code error upon checking out, this is due to entering an invalid zip code when signing up for an account on our system. You have a few options to resolve this. 1. Update your zip code and…

35 I was charged twice, multiple times, or more for my purchase or show declined purchases as a pending charge on my Credit Card statement. Why?

If you believe you were double charged or charged twice or more for your purchase, this is typically due to your initial attempts at checkout being declined. This could be due to address verification or credit card CVV mismatch or more. If you tried to make…

36 If I buy something as a gift or present for the holidays or Christmas, what is your return policy?

A gift... more time to make up your mind! To help you with your Holiday or Christmas shopping and e-cigarette products bought as a holiday gift, we have an extended warranty policy. This gives gift recipients plenty of time to return unwanted presents or…

37 Interested in purchasing ProSmoke products?

ProSmoke products can only by purchased by consumers of legal age, and the legal purchasing age depends on the state where you reside. This product is intended for use by persons of legal smoking age, and not by children, women who are pregnant or breast…

38 Is it possible to have my ProSmoke delivered in an anonymous package or with no marks identifying it as an electronic cigarette or ProSmoke?

You can absolutely get the ProSmoke delivered in unmarked packaging if you want. To request this, please type your requests in the ORDER NOTES section when checking out of the website. This will automatically notify our Processing and Shipping Department.…

39 Is ordering e-cigarettes and vaporizer products on your website safe and secure?

Our site has a 100% Secure Ordering Certificate. We have the latest security and encryption and do not sell or give your information to anyone else. You can feel !00% safe when ordering through ProSmoke. Our GODADDY SSL Certificate is the best in the industry…

40 My credit card is being declined or rejected. Why is this happening and how can I fix this?

First, thank you so much for making your purchase with ProSmoke. When making your purchase, the information is securely passed to the credit card company and they approve or decline the purchase based on the information you provided during the checkout process.…


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WARNING: This product is intended for use by persons 18 or older, and not by children, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. If you have a demonstrated allergy or sensitivity to nicotine or any combination of inhalants, consult your physician before using this product. This product is sold purely for recreational purposes - it is not a smoking cessation product and has not been tested as such. You must be over the legal age in your state to buy or use this product.

Nicotine is highly addictive and habit forming. Keep out of reach of children. This product contains Nicotine, a chemical known to the state of California (Proposition 65) to cause birth defects or other reproductive harm. No statements made on this site have been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease