If you are experiencing performance issues with your electronic cigarette, here is a list of standard troubleshooting steps to resolve the most common issues. ProSmoke tests every single peice of equipment that is ordered prior to shipping to the customer…

Our cartridges have quite a large capacity so getting a short cartridge life might be a contribution of different factors. Things that could possibly decrease your cartridge life are: Leaving cartridges open, with no cork after removing them from their sealed…

Sometimes the contents of the cartridges can be shuffled during shipment causing excess liquid to come through the mouthpiece. The easiest solution is to remove the cartridge and blow through the it back to front to remove the excess liquid (Blow on the large…

When starting to use your electronic cigarette, there is a slight break in period for all atomizers. As you continue to use your atomizer during the first week, the throat hit and draw (ease of inhalation) will become more robust and natural. When starting…

If you are just starting with e-cigarettes and have been a heavy smoker, we call this "Smokers Syndrome". It is the initial period that heavy smokers have when starting with e-cigarettes and through the absence of traditional cigarettes, start to get a much…

After you first receive your ProSmoke electronic cigarette and start to use the unit, there will be a slight break in period for the atomizer that will eventually give you the smooth, literal draw of a traditional cigarette. Since the break in period is common…

There is typically no immediate safety or poison concerns for ingesting nicotine unless it is in a much higher volume that what is contained in our cartridges. As with any high capacity e-cigarette, sometimes the contents of the cartridges can be shuffled…

If rinsing your atomizer was recommended by customer service and you are having inadequate performance or vapor is not being produced, this is typically due to the atomizer not being completely dry. If moisture is still on the inside of the atomizer after…

When you first receive your ProSmoke electronic cigarette kit and get started you will find that it will get easier and easier to inhale as your atomizer constitutes to break in. You will continue to get more vapor, better throat hits, and easier inhalation…

As your atomizer continues to break in while you start to use your ProSmoke, you will notice better throat hits, more flavor and better performance. If you are getting a flavor that is different than your cartridge currently on your ProSmoke e-cigarette,…