What is your Return Policy and Cancellation Policy?

ProSmoke Warranty / Cancellation Policy

If you wish to cancel your order, please contact Customer Service before the order is sent to processing.  This is typically very quick, if not immediate, if placed during business hours.

All products, unless otherwise stated, are covered by the ProSmoke manufacturer's warranties. Within 12 months, we will repair or replace, at our sole discretion, any product that is deemed to have manufacturer defects.  Consumable components, such as cartridges, are typically not covered unless defective.  If a customer has issues with cartridges, they must be retained if the Returns Department requires the items to be sent back for inspection.  As such, atomizers are also considered consumable items and covered 30 days from purchase against manufacturer defects.

All return merchandise must be in like-new condition for a replacement or refund.  You are able to refill the cartridges, but if this is the cause for battery or atomizer damage, this will void your warranty as well.  For example, if in 6 months your battery is not performing 100% and it has scratches and dents all over it that might have caused the issue, you will be charged for the replacement at our discretion for the current price of the product in our store.  ProSmoke uses the highest quality processes to attach the finish on our product and items such as scratched or chipped product caused by mishandling is not covered by our warranty.  Exchanges as a whole or for a single component are limited to 3 maximum.  The ProSmoke Warranty can only be used within 90 days of your last Cartridge purchase.  This ensures only ProSmoke products and accessories, specifically cartridges, were in use when any warranty issues may have arisen and no 3rd party product, such as e-liquid, was the cause of the product issues As long as you have purchased cartridge products from us within the last 90-days, you may make full use of your 1 year warranty. Please feel free to check our great FAQ for answers on atomizer and cartridge life.

All warranty issues for products purchased through distributors and independent resellers are the responsibility of that party and not handled directly through ProSmoke.  We directly handle warranty issues of direct customers and direct distributors that purchase directly from us or the website.

 
Disposable Electronic Cigarettes

Disposable electronic cigarette products purchased in-store will only hold warranty as expressed by that establishment and not ProSmoke.  Disposable products purchased from our store online hold no warranty and are purchased as-is with no implied or express warranty.  Other aspects of ProSmoke's regular Warranty, Terms & Condiitions of usage, Disclaimers, and Liability of Usage all still apply to Disposable products.

All users who purchase any ProSmoke product agree to the warranty and Terms and Conditions set forth on this website.