My battery isn't working. Is there troubleshooting steps?

Most e-cigarette battery issues can be resolved easily with some common troubleshooting steps.

1.  Please ensure the batteries were charged for the initial 8 hour priming charge.  Normal charging will only take an hour or so but the first should be 8 hours as recommended each.

2.  Please make sure there is no obstruction on the battery connection that might cause it to not have full contact.

3.  Lightly tap the LED end of the battery on a desk to dislodge anything that could be obstructing it the connection.

4. Ensure the batteries have not been overtightened, causing the battery terminal to become stuck, preventing proper contact to the atomizer.  This would require a lot of excessive force to occur, but over tightening can cause this.

If you continue to have issues, please feel free to contact us or if you wish to purchase a replacement e-cigarette battery, click here!