My order is incomplete or something is missing. Can you help?

Most missing componentsare typically overlooked inside the package since it can be placed in various sections of the shipment (Such as inside the accessory and charger case box).  Great care has gone into the packaging and shipping process at ProSmoke. 

Not only are all products tested before shipping to our customers, but the packaging process is recorded via video, and signed off for accuracy on the packing slip and stored digitally.  These processes have contributed to our industry low defective rate of less than 1% and the highest customer satisfaction in the business! 

Please make sure you check everywhere in your package before contacting customer support to pull the packaging slip/video.  For example, extra cartridges, batteries, and atomizers are typically placed underneath the foam insert which holds the ProSmoke e-cigarette or inside the box that contains the charger.