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FAQ

 

 

Why should I choose ProSmoke E-Cigarettes?

There are a lot of reasons you should choose ProSmoke over our competitors. The market is growing in leaps and bounds and there are many "here today, gone tomorrow" resellers of e-cigs that have bad product, limited support, or product that has had recalls.

You can trust you will be getting the best product and service when you purchase from ProSmoke. Here are some of the distinguishing factors that will help you make your purchase:

  • Our product is rated #1 on the market.
  • Our offices and warehouses are all located in the US. There is no dealing with overseas shipments from outside the US.
  • Our cartridges are larger and last longer than any other mini-cig on the market.
  • We have excellent customer service
  • We have one of the best warranties on the market
  • There are no gimmicks and no smoke and mirrors. We clearly explain and market our product so you, the customer know what you are getting and are happy with your purchase. We want you to be happy in the long run and recommend us to your friends and coworkers. Do your research and were confident you will choose ProSmoke as your electronic cigarette!
  • Our research and marketing group is always working, finding out what ingredients and technologies are best for our customers.  You shouldn’t have to second guess your purchase of your electronic cigarette.

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How do ProSmoke E-Cigarette's work?

 When using our product, the act of inhaling (smoking) triggers a vaporizing process that releases simulated smoke which is actually a vapor mist that evaporates into the air within a few seconds.

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What are the leading reasons people use E-Cigarettes?

 Most people who smoke, smoke because they enjoy the tactile, emotional and physical sensations. The leading reasons people use E-Cigarettes include:

  • No first or second hand smoke
  • Virtually odorless
  • Contains no tobacco
  • No more embarrassment or guilt
  • Non-flammable, produces no smoke
  • Easy to use, convenient
  • “Tobacco-like” taste and flavors
  • Lower cost than traditional smoking
  • Won't stain teeth or damage skin.

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What does it taste and smell like?

Most users of our product will tell you the flavor or taste of our products closely replicate cigarettes and cigars. Our cartridges are available in popular smoking flavors like regular "tobacco" and menthol flavors, as well as specialty flavors.

The odor from our e-cigarettes barely noticeable and does not linger, unlike traditional smoking products that create lasting, difficult-to-neutralize smells in rooms, cars and clothing. It provides a way to smoke in most places.  Please check your local laws to see where its use may not be prohibited by statutes or ordinances that otherwise prohibit smoking.

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How long does a cartridge last?

Depending on your smoking style, your cartridges will last the approximate equivalent of 20 to 25 traditional cigarettes.  That's almost a full pack, which of course costs you much much less!

If you experience little or no vapor when using, ensure that your battery is fully charged and properly attached to the product, and that the cartridge is firmly inserted in the end of the product. When the vapor volume is reduced below a satisfactory level, its time to replace your cartridge!

Store cartridges in a cool and dry place. Shelf life is 24 months from purchase date. You should never place other liquids in an cartridge and doing so will void the product warranty.

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How long does the battery charge last?

A single battery charge will last approximately 200 mouthfuls, depending on the intensity and quantity of puffs. The indicator light tip will blink when the battery is getting low on power. We encourage you to carry with you an extra, charged battery.  Charge time is approximately 3 hours for a full charge.
 

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What is Propylene glycol an do your products contain it?

Propylene glycol is one of the main components used in the nicotine solution in our COMPETITORS products.  It has been approved by the FDA for some products, including makeup, but is also used in products such as coolant. Since the FDA has only done minimal testing on e-cigarette solutions, concerns have arisen over certain ingredients used and their adverse health effects for human consumption; especially in comparison to traditional tobacco cigarettes.

Thorough testing has not been performed on the safety of inhalation of Propylene glycol being vaporized and inhaled, but there has been reports of negative affects, including allergic reactions to the substance that can include nausea, dizziness and more.

Since this is a concern, PROSMOKE DOES NOT USE PROPELEYNE GLYCOL in its products.  We use Vegetable Glycerin as a substitute for Propylene glycol, which due to these concerns, we consider to be a much safer product while continuing to give outstanding performance and vapor production.

Does it cost more or less than traditional smoking products?

With ever-increasing taxes and price hikes on tobacco products, our e-cigarette can save you money and is more affordable than traditional tobacco smoking.

If you average smoking one pack of tobacco cigarettes per day, at an average cost of $7 per pack, you would save over $2500 a year.

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Where does the "smoke" go?

Our E-Cigarettes emit what appears to be smoke but is actually a virtually odorless mist that evaporates into the air within seconds, similar to the functioning of a humidifier. It leaves no visual residue in the air or lingering smell in clothes, a home or car, or other places, whereas tobacco smoking can leave an unsightly, acrid cloud known to irritate eyes and bother people's senses.

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Can I use E-liquid to refill the ProSmoke?

Yes, our E-Cigarettes can be refilled with the liquid of your choice but we do not recommend it. A lot of research has gone into using the right ingredients to make the best solution for maximum flavor, maximum vapor and safety of our customers. As mentioned, we use no propelyene glycol in our cartridges, which is typically the main ingredient in these e-liquids.

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Can I smoke it anywhere?

Since ProSmoke e-cigarettes are non-flammable, contain no tobacco and emits no second hand smoke, depending on your location, its use may not be prohibited by statutes or ordinances that otherwise prohibit smoking.

Still, do not be surprised when people ask about you smoking it. After all, to the casual observer, using it creates the appearance of tobacco smoking. Customers report that simply explaining to others how it works usually creates acceptance for using the product.

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 Is there a warranty?

Subject to the conditions and limitations set forth on ProSmoke and the Warranty Card included in most Starter Kits, Our products are guaranteed against defects in workmanship and materials, if purchased from us or an authorized dealer, for a period of 12 months from the date of purchase. If the product fails to operate satisfactorily, email us here.

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Is this a smoking cessation product?

Our products are not a smoking cessation product and have not been tested as such. Electronic cigarettes are alternative products that offers the freedom, depending on your location where its use may not be prohibited by statutes or ordinances that otherwise prohibit smoking, social inclusion versus isolation, no first or second hand smoke, virtually odor-free smoking, non-flammability, convenience, and lower cost than traditional smoking.

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How do you use the ProSmoke E-Cigarettes?

ProSmoke products are very easy-to-use and convenient. Each product is rigid, doesn't easily crush and can be stored in a purse, pocket, drawer and any other handy location. We offers an excellent product for your pleasure, and here's how to use it:

ProSmoke is similar in size and color to a traditional cigarette. When you are ready to use it, screw a fully-charged battery onto the vaporizer. Then at the opposite end of the product, insert (by sliding) your choice of cartridge. Now, you are ready to draw on the e-cigarette.

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Are there any maintenance issues with your product?

Our product is very easy to use. In general, the only maintenance required is charging and replacing batteries, as well as inserting fresh cartridges. Here are other maintenance tips:

When removing the cartridge, grasp the cartridge toward the tip, twist and pull off. Should you experience difficulty in removing the cartridge, apply a small amount of petroleum jelly or lip balm to the shaft of the vaporizer.

Keep it away from extreme high and low temperature environments while in use or storage.

Keep it out of reach of children.

Protect the products from contacting metal articles in your pocket, wallet or other bags. The conductors can bring about a short circuit, heating or damages to the battery and atomizer component.

Keep it away from cell phones as the magnetic signal to and from the phone can damage the operating system of the product.

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How do I buy refill cartridges?

From our online shop at http://www.prosmokestore.com/store

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How fast is it shipped and how fast will it get here? 

We currently ship to USA, Mexico, UK and MANY other countries throughout the world; including Military APO's.  Some product, due to shipping and importation laws, could be shipped from distributors within that specific country.  All costs are automatically calculated at the time of checkout and we using two options: yes we do ship e-cigarettes to Canada.

USPS Express - Most packages arrive next day.
USPS Priority - Most packages reach their destination within 2 to 3 days within the domestic US.
USPS Express International - Most
international orders can take 5 to 10 days depending on customs.  Only delivery confirmation is available for international orders.

Depending on the time of your order, almost all shipments are processed for delivery the same day using USPS.  All tracking details are both sent via email and available in the customer section of our site.  If local shiping ordinances or laws prevent us from shipping to your specific Country, you will be fully refunded your purchase. 

All products sold by ProSmoke are manufactured to meet the highest industry standards. All prices and specifications are subject to change without notice. Products are shipped FOB origin via USPS. For shipping damage, customers should file claim to their carrier immediately. Any discrepancy, including wrong items or missing items, should be reported to Customer Service within 24 hours.

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Are there aspects I should be aware of before using it?

 Products are intended for use by persons of legal smoking age, not by nonsmokers or by children, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. Consult a physician if you experience nicotine misuse symptoms such as nausea, vomiting, dizziness, diarrhea, weakness and rapid heartbeat. If you smoke tobacco products, you are encouraged to stop. Our products are not a smoking cessation product and have not been tested as such. Please keep our products out of the reach of children and pets; ingestion of certain pieces can present a choking hazard, and ingestion of the non-vaporized concentrated ingredients in the cartridges can be poisonous. This product and the statements made within have not been evaluated by the US Food and Drug Administration or any international health organization unless otherwise noted in ProSmoke materials. These statements and products are not intended to diagnose, treat, cure, or prevent any condition, disorder, disease or physical or mental conditions and should not be used as a substitute for your own physician’s advice. Warnings: Nicotine is addictive and habit forming; very toxic by inhalation, in contact with the skin and if swallowed; danger of serious damage to health by prolonged exposure if swallowed; irritating to eyes and skin; may cause sensitization by skin contact; may cause harm to the unborn child; vapors may cause drowsiness or dizziness; very toxic to aquatic organisms, may cause long-term adverse effects in the aquatic environment; after contact with skin, wash immediately with plenty of water and seek medical advice; in case of accident or if you feel unwell, seek medical advice (show the label where possible): this material and its container must be disposed of in a safe way; use appropriate containment to avoid environmental contamination. Warning for California residents regarding Proposition 65: This product contains nicotine, a chemical known to the State of California to cause birth defects or other reproductive harm.

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Please feel free to check out the E-Cigarette Wiki on Wikipedia by clicking here


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