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We currently ship to USA, Mexico, UK and MANY other countries throughout the world; including Military APO's. Some product, due to shipping and importation laws, could be shipped from distributors within that specific country or with non-nicotine options. All shipping costs and handling/processing fees are automatically summarized and calculated at the time of checkout using three options: yes we do ship e-cigarettes to Canada.
USPS Express - Arrives in 1 to 2 business days after processing and shipment, with most packages arriving the day after shipment depending on your location and the time of your order. Please remember there is still processing time for all orders.
USPS Priority - Most packages reach their destination within 2-5 business days within the domestic US after processing and shipment.
USPS First Class - Most packages reach their destination within 2 to 7 business days within the domestic US after processing and shipment.
Free Shipping - All domestic orders over $150 are automatically upgraded to free shipping. All International orders are not included and will be charged separately.
USPS Priority International - Most orders can take 5 to 15 business days after processing and shipment. Please note that customs processing can sometimes increase delivery times and is out of ProSmoke's control.
USPS Express International - Most express International orders can take 5 to 10 business days after processing and shipment. Please note that customs processing can sometimes increase delivery times and is out of ProSmoke's control.
USPS First Class International - Most orders can take 10 to 15 business days after processing and shipment. Please note that customs processing can sometimes increase delivery times and is out of ProSmoke's control. First class International tracking only shows confirmation of delivery and not the status along each processing center as a typical package. Due to First Class being the cheapest option for USPS to deliver, they offer no delivery guarantees for time and therefore ProSmoke cannot guarantee package delivery shipped with this option either.
Processing & Time to Shipment
Depending on the time of your order, almost all shipments are processed for delivery within 24 to 72 hours (Most within hours) but can also take longer depending on your order's contents or the warehouses activity levels. To estimate your full time to delivery for shipments, just add the processing time to the type of shipping class selected. All tracking details are both sent via email and available in the customer section of our site. If local shipping ordinances or laws prevent us from shipping to your specific Country, you will be fully refunded your purchase when the item is returned to us. ProSmoke is not responsible for any extra importation fees, tariffs, of extra costs deemed necessary after shipment. ProSmoke is not responsible for shipping delays, mis-delivered product, or damage that occurs through USPS, UPS or FedEx.
Orders are always shipped to the address provided in the SHIPPING ADDRESS FIELD in the shopping cart while checking out. ProSmoke is not responsible for shipped purchases with inaccurate delivery information or incorrect shipping addresses. If items are returned to us due to an invalid address or unsuccessful delivery, we automatically notify the customer and provide information for reshipment options.
Please note that once orders leave our facility, we have little to no control over the delivery time or shipping process. Orders confirmed delivered are also updated with that status in our system and customers are directed to contact the shipping company (Typically USPS) for any delivery inquiries or issues. If you wish to insure your order, you can do so by making this request in the ORDER NOTES section when checking out; Extra fees might be applicable and automatically charged if insurance is requested. Any orders with confirmed delivery will be treated as such in our system automatically. Please note USPS is closed on Sundays and no orders are shipped on this day.
Handling Shipping or Processing Issues
Any orders that have missing equipment must be reported within 5 days of delivery to the customer. Please ensure you check your entire order prior to contacting us. The components can be packaged throughout starter kit boxes and are also confirmed for accuracy prior to packaging and shipment. We also confirm the packaging slip prior to sealing an order and have a state of the art shipping system which allows us to recall slips and packaging videos to confirm accuracy. This ensures each and every order is accurate for our highly valued customers! Only shipments with insurance requested are eligible for reshipment. If a parcel is not delivered within the specified delivery window, we must be notified within 5 days, otherwise we are unable to assist and the customer will have to work with the delivery company to resolve any issues.
All products sold by ProSmoke are manufactured to meet the highest industry standards. All prices and specifications are subject to change without notice. Products are shipped FOB origin via USPS. For shipping damage, customers should file claim to their carrier immediately. Any discrepancy, including wrong items or missing items, should be reported to Customer Service within 5 days. All items entering a foreign country are subject to customs inspection and assessment of duties, taxes, and fees in accordance with that country's national laws. Customs duties and taxes are assessed, generally, if the item sent is dutiable and if the value of the item is above the threshold set by the country’s laws. Each country assesses customs, duties, and taxes. We are not responsible for customs, duties, and taxes. The recipient is responsible for any fees incurred with international shipments.
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