Resolve orders with double charge or charged twice.

Home | Glossary

I was charged twice, multiple times, or more for my purchase or show declined purchases as a pending charge on my Credit Card statement. Why?

Author: ProSmoke Electronic Cigarettes Views: 1066297 Created: 09/12/2017 05:11 pm 100% Rating / 99 Voters

If you believe you were double charged or charged twice or more for your purchase, this is typically due to your initial attempts at checkout being declined.  This could be due to address verification or credit card CVV mismatch or more. 

If you tried to make a payment for an order and received a message Payment Failed, but you still see a pending charge on your account from us, it means that your banking system has put a temporary hold on the funds due to the purchase attempt they declined. The declined purchase is a pending transaction that will never go through and is removed shortly by your credit card company. The transactions may show up as pending transactions on your card or bank statement until your financial institution release the holds on the amounts. This is done by your credit card company and not ProSmoke and is NOT a charge.

To confirm you only have a single order, you can check your order history here.

  • There are no comments for this article.
Quick Jump Menu

ecig top frame bottom
WARNING: This product is intended for use by persons 18 or older, and not by children, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. If you have a demonstrated allergy or sensitivity to nicotine or any combination of inhalants, consult your physician before using this product. This product is sold purely for recreational purposes - it is not a smoking cessation product and has not been tested as such. You must be over the legal age in your state to buy or use this product.

Nicotine is highly addictive and habit forming. Keep out of reach of children. This product contains Nicotine, a chemical known to the state of California (Proposition 65) to cause birth defects or other reproductive harm. No statements made on this site have been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease