ProSmoke Support Ticket Status Legend and Color Key information.

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What do the different support ticket status' or colors indicate?

Author: ProSmoke Electronic Cigarettes Views: 995115 Created: 10/21/2017 04:18 am 100% Rating / 101 Voters

What do the different support ticket status' or colors indicate?

 OPENWe have received your support ticket and customer service will respond shortly
 ON HOLDCustomer Service has responded to your ticket
 AWAITING RESPONSECustomer Service has responded to your ticket and is awaiting your reply
 CLOSEDYour ticket has automatically closed due to 7 days of inactivity.     

The status of your support ticket has no relationship to the status of your issue, RMA status, or other support related issues. It simply indicates the current activity state on that individual support ticket alone.

Support tickets will automatically close after 7 days of no activity in order to keep the support queue clean and efficient for our customers.

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WARNING: This product is intended for use by persons 18 or older, and not by children, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. If you have a demonstrated allergy or sensitivity to nicotine or any combination of inhalants, consult your physician before using this product. This product is sold purely for recreational purposes - it is not a smoking cessation product and has not been tested as such. You must be over the legal age in your state to buy or use this product.

Nicotine is highly addictive and habit forming. Keep out of reach of children. This product contains Nicotine, a chemical known to the state of California (Proposition 65) to cause birth defects or other reproductive harm. No statements made on this site have been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease