E-Cigarette KnowledgeBase and FAQ for Electronic Cigarettes - E-Cigarette Ordering and Shipment Information

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  • E-Cigarette Ordering and Shipment Information(54)
1 Where can I find coupons or sales? Featured

ProSmoke has e-cigarette and vaporizer coupons, sales, and specials quite frequently. You can view all current coupons and specials, check out our e-cigarette blog. You can also check out our Facebook and Twitter pages for exclusive e-cig specials.

2 Are your prices always this low or will the price change?

These are our everyday prices! Tons of research has gone into our pricing model. We realize that this is not going to be a one time purchase for our customers and they will be coming back to buy cartridges or accessories. We don't want a one time customer…

3 Can I add insurance to my shipment and/or order?

If you would like your ProSmoke e-cigarette or accessory order insured for shipment, we are happy to add this for you. There are extra fees associated with insuring your package that you must contact customer support prior to placing your order. Once costs…

4 Can I exchange or return my e-cigarette cartridges once delivered, for a different flavor, nicotine level or refund?

Due to our high manufacturing certifications, the Sanitary Food Transportation and Manufacturing Laws (All of our cartridges are made with Vegetable Glycerin), all cartridge sales, used or unused are final and non-refundable and not included in the 30-day…

5 Can I order cartridges with different levels of nicotine in the Super Starter Kit, Deluxe Starter Kit, or Variety Cartridge Packs?

If you have special requests for different nicotine levels as explained here, shipping instructions, gift receipts or more, please request this when checking out in the ORDER NOTES section as pictured below. Your customer notes are added to the account, order…

6 Can I pay my Royal Mail fees or customs duties online?

Can I pay my Royal Mail fees or customs duties online? Fees and customs duties are extremely rare for packages being delivered to the UK. If your order does get held for pickup and requires customs fees, Royal Mail has made it easy to pay directly online.…

7 Can I return defective disposables?

Disposable electronic cigarettes are not eligible for return. As required by our Sanitary Health regulations for manufacturing, disposable electronic cigarette products purchased in-store will only hold warranty as expressed by that establishment and not…

8 Can I ship one order to multiple addresses?

Unfortunately, we do not offer this option. Separate orders will need to be placed if you wish to ship items to multiple addresses.

9 Can you leave a package with a neighbor?

ProSmoke packages can only be delivered to the address written on the package itself. This is to ensure proper delivery based on the shipping selections and state law requirements.

10 Customer Support has contacted me to verify my order details, what should I do?

In cooperation with the major credit card companies, banks, and debit card providers, our credit card processing department has established a set guidelines to ensure the purchase process at ProSmoke is fast, safe, and 100% secure. Although the initial purchase…

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WARNING: This product is intended for use by persons 18 or older, and not by children, women who are pregnant or breastfeeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. If you have a demonstrated allergy or sensitivity to nicotine or any combination of inhalants, consult your physician before using this product. This product is sold purely for recreational purposes - it is not a smoking cessation product and has not been tested as such. You must be over the legal age in your state to buy or use this product.

Nicotine is highly addictive and habit forming. Keep out of reach of children. This product contains Nicotine, a chemical known to the state of California (Proposition 65) to cause birth defects or other reproductive harm. No statements made on this site have been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease