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Why to buy ProSmoke
  1.  #1 Rated Product
  2.  No tar or carbon monoxide
  3.  We use VG NOT PG
  4.  85% Saving over cigarettes
  5.  Longest lasting cartridges
  6.  Smoke anywhere anytime
  7.  Most vapor in the industry
  8.  Best Customer Service
  9.  Located in the U.S.A.
  10.  Best tasting flavors
Click here for more reasons
ProSmoke For the Cure

ProSmoke is proud to be a monthly contributor to multiple Cancer Charities.

Contributions are used for research and finding the cure. Get involved today!
Company Certifications
ProSmoke has the latest industry certifications including ROHC, CE, FCC, PSE and SGS

Company Certifications

Green Certified Business
green e-cigarette
ProSmoke is the FIRST & ONLY company in the industry recognized as a Certified American Green Business by the Green Business Bureau.

Welcome to the ProSmoke Customer Helpdesk

e-cigarette Customer Service
HOW OUR CUSTOMER SUPPORT PROCESS WORKS

At ProSmoke, we strive for full customer satisfaction! It is that simple!  Unlike most companies, when you contact ProSmoke support electronically, we assign one of our many customer service teams, consisting of 1-4 reps, to handle your questions and issues so you get consistent and responsive customer service throughout your entire correspondence. 

Contact us below and see how we keep our customer satisfaction ratings so high.  The Help Desk will be your single point for all your communications with ProSmoke.  Everything is saved, organized, and easy to access.  You are even notified when there are updated to your ticket via email!

 

Submit A Ticket

Choose the correct department to submit your ticket.

Tickets are answered as soon as possible. If you have not heard back in 24 hours please revisit the helpdesk as you may not have received the email notification.

 

Before contacting customer support, please check out answers to common questions, troubleshooting steps and the best e-cigarette Knowledgebase and FAQ in the industry here.

 

 

Sales Department
Support Department
Distributor and Affiliate Inquiries
Order Change Requests
Other (Not listed above)

 

Your Tickets

Please log in to view your tickets.

Contact Information

ProSmoke MidWest Headquarters

 

To ensure our customers get the best customer service experience, we direct all customer purchases, inquiries and support issues be entered through the website so we have electronic records and consistent communication throughout your entire experience. Our call center staff is limited and this also ensures all customers get the fastest response possible!

 

Corporate and Toll Free numbers are NOT USED for customer support, solicitation, or ordering. All requests should be directed through the support ticket system. ProSmoke Electronic Cigarettes has numerous locations that operate during traditional business hours of Monday-Friday 8-5pm CT.

 

To view toll free and support numbers, please click here.




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WARNING: This product is intended for use by persons 18 or older, and not by children, women who are pregnant or breast feeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. If you have a demonstrated allergy or sensitivity to nicotine or any combination of inhalants, consult your physician before using this product. This product is sold purely for recreational purposes - it is not a smoking cessation product and has not been tested as such. You must be over the legal age in your state to buy or use this product.

Nicotine is highly addictive and habit forming. Keep out of reach of children. This product contains Nicotine, a chemical known to the state of California (Proposition 65) to cause birth defects or other reproductive harm. No statements made on this site have been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease